Commitment to Quality:

We strive to deliver an exceptional educational experience and ensure the course meets high standards. However, if you genuinely believe that the course has failed to meet its promised educational outcomes, we offer a clear and fair refund policy.

Eligibility for Refund:

Full Refund (100%):

Must request within 7 days of enrollment.

Must have completed no more than 15% of the course content or attended no more

than 3 sessions.

Must provide clear and documented proof that the tutor or course content did not

deliver the promised knowledge or expected educational outcomes.

Conditions for Refund:

Refund requests must clearly specify the reason for dissatisfaction, highlighting

discrepancies between promised and delivered content.

Supporting evidence must include specific examples (e.g., video segments, course

modules, interactions) demonstrating where the tutor or course fell short.

General dissatisfaction without specific evidence will not qualify for a refund.

Procedure to Request Refund:

Email your detailed request, including relevant supporting evidence, to our support

team.

All refund requests are reviewed within 5 business days from submission.

Approved refunds will be processed within 7-10 business days.

Exclusions:

Refunds will not be provided if: - More than 15% of the course content has been completed or more than 3 sessions have been attended. - The request is made after 7 days from the enrollment date. - The dissatisfaction stems from personal reasons unrelated to the course quality or tutor's performance. - Violation of course policies, including plagiarism or content redistribution.

Exceptional Circumstances:

Special circumstances (e.g., medical emergencies) may be considered separately

upon provision of appropriate documentation and reviewed individually.

Our goal remains to ensure your satisfaction through transparency and accountability. Your constructive feedback helps us continually improve.